Terms and Conditions

HRS Heating And Cooling LLC

Effective Date: July 14, 2026  |  Last Updated: July 14, 2026

Contents

These Terms govern your use of the Website. They do not replace the specific terms of any estimate, proposal, work order, invoice, service agreement, maintenance agreement, financing agreement, equipment warranty, manufacturer warranty, or other written agreement relating to products or services provided by HRS.

When a separate written agreement applies to HVAC products or services, that agreement will control in the event of a conflict with these Terms concerning those products or services.

You must be at least 18 years old to submit a service request, request an estimate, apply for employment, or enter into an agreement through information provided on the Website.

By submitting information relating to a property, you represent that you are the property owner, an authorized occupant, or otherwise authorized to request services or obtain information concerning that property.

The Website provides general information about HRS, HVAC equipment, heating and cooling services, indoor air quality, maintenance, financing, employment opportunities, special offers, and related subjects. We make reasonable efforts to keep Website information accurate and current. However:

An onsite inspection or other direct evaluation may be required before HRS can recommend equipment, diagnose a problem, provide final pricing, or perform services.

Submitting a form, leaving a message, requesting service, or contacting HRS through the Website does not create a service contract and does not guarantee an appointment time.

An appointment is confirmed only when HRS communicates confirmation directly to you. Service availability may depend on scheduling, service area, weather, staffing, equipment availability, parts availability, site conditions, and other circumstances.

You agree to provide complete and accurate information when requesting service. You are responsible for notifying HRS about any known property conditions, access restrictions, safety concerns, hazardous materials, electrical issues, gas concerns, animals, tenant requirements, or other conditions that may affect the work.

By submitting a contact or service request, you authorize HRS to respond using the telephone number, email address, or other contact information you provide. This authorization allows communications concerning your request and does not, by itself, constitute consent to receive recurring automated marketing text messages.

The Website and its online forms are not emergency-response services and should not be used to report an urgent or life-threatening condition.

If you smell natural gas, suspect a gas leak, see smoke or fire, hear a carbon monoxide alarm, observe exposed or sparking electrical equipment, or believe there is an immediate danger:

• Leave the affected area when it is safe to do so.
• Do not operate switches, appliances, or ignition sources when a gas leak may be present.
• Contact 911, the appropriate utility provider, the fire department, or another qualified emergency service.

Do not wait for an online response from HRS during an emergency.

Any pricing or cost information shown on the Website is general information unless expressly identified as a written, property-specific estimate or proposal.

An estimate may be based on information reasonably available at the time it is prepared. Final pricing may change when permitted by the applicable agreement due to circumstances such as:

• Concealed or previously unknown conditions;
• Inaccurate information supplied by the customer;
• Code, permit, inspection, or utility requirements;
• Required electrical, structural, drainage, ductwork, or ventilation work;
• Equipment, material, refrigerant, or parts availability;
• Customer-requested changes;
• Conditions discovered after work begins; or
• Additional work approved by the customer.

Charges, deposits, payment schedules, cancellation terms, warranty terms, and other service conditions will be stated in the applicable estimate, proposal, invoice, work order, service agreement, or other written document.

Product descriptions and equipment information on the Website are provided for general informational purposes. Actual product selection depends on factors including property requirements, system compatibility, sizing, code requirements, efficiency objectives, availability, and customer preferences.

Nothing on the Website creates an express or implied warranty regarding equipment, labor, energy savings, utility costs, indoor temperature, indoor air quality, system life, repair duration, or future system performance.

Any applicable warranty will be governed by the written warranty, proposal, invoice, manufacturer documentation, registration requirements, maintenance requirements, and other applicable terms provided in connection with the product or service.

Financing information provided through the Website is offered for convenience. Financing may be provided by an independent financial institution or other third party.

HRS is not a bank or lender and does not control:

• Credit approval or denial;
• Credit limits;
• Interest rates;
• Promotional financing periods;
• Payment requirements;
• Account servicing;
• Late fees;
• Financing disclosures; or
• The lender’s website, systems, or privacy practices.

Financing is subject to credit approval and the lender's separate terms and conditions. HRS does not guarantee that any applicant will qualify for financing or receive any particular financing terms.

You should review all financing disclosures and agreements carefully before submitting an application or accepting financing.

Coupons, discounts, rebates, and special offers may be subject to:

Unless an offer expressly states otherwise:

• Offers have no cash value.
• Offers cannot be combined with other promotions or discounts.
• Offers apply only to qualifying purchases.
• An offer must be presented or requested before the applicable transaction is completed.
• Offers may be changed or withdrawn before acceptance, subject to applicable law.

When the terms printed on a coupon or promotion conflict with general Website information, the specific terms displayed with that coupon or promotion will control.

HRS is not responsible for the approval, administration, funding, modification, or cancellation of rebates or incentives offered by manufacturers, utilities, government programs, lenders, or other third parties.

Articles, videos, guides, frequently asked questions, troubleshooting instructions, and other educational materials are general information only. They are not a substitute for an onsite inspection, professional diagnosis, manufacturer instructions, or services from a properly qualified technician.

HVAC systems may involve high-voltage electricity, combustible gas, refrigerants, combustion gases, pressurized components, sharp surfaces, moving parts, extreme temperatures, and other hazards.

Do not attempt a repair, installation, adjustment, or diagnostic procedure unless you have the necessary training, authorization, equipment, and understanding of the risks. Stop immediately and contact an appropriate professional when a task appears unsafe or exceeds your knowledge or abilities.

HRS is not responsible for injury, property damage, equipment damage, loss of warranty coverage, code violations, or other consequences resulting from the misuse of general educational or troubleshooting information.

Employment opportunities shown on the Website may be changed, suspended, filled, or withdrawn at any time.

Submitting an application or employment inquiry does not guarantee an interview, job offer, response, or employment. Employment decisions are subject to HRS policies, qualification requirements, background or driving-record requirements when applicable, and applicable law.

Nothing on the Website creates an employment contract or changes the nature of any employment relationship.

Reviews and testimonials reflect the experiences and opinions of the individuals who provided them. Individual experiences may vary.

Testimonials do not guarantee that another customer will receive the same results, pricing, response time, equipment performance, energy savings, or service experience.

Some reviews displayed on the Website may be collected, hosted, or provided through third-party review services. Those services may apply their own terms, moderation practices, and privacy policies.

You may be able to submit contact information, comments, questions, employment information, reviews, photographs, or other materials through the Website. You agree not to submit material that:

Information submitted privately for a service request, employment inquiry, or similar purpose will be handled in accordance with our Privacy Policy and applicable law.

When you voluntarily submit content specifically for public use, such as a testimonial, review, photograph, or success story, you represent that you have the right to provide it. You grant HRS a nonexclusive, royalty-free right to use, reproduce, format, and display that content for the purposes authorized by you, subject to applicable law and any separate written authorization.

You may use the Website only for lawful purposes. You may not:

We may restrict or terminate Website access when we reasonably believe a user has violated these Terms or created a security, legal, or operational risk.

The Website and its text, graphics, branding, layouts, videos, photographs, software, and other content are owned by HRS, licensed to HRS, or owned by their respective rights holders. They are protected by copyright, trademark, and other applicable laws.

You may view, print, or save reasonable portions of the Website for your personal, noncommercial use. You may not reproduce, republish, modify, distribute, sell, license, frame, or commercially exploit Website content without permission from the applicable rights holder.

Manufacturer names, logos, product images, and trademarks belong to their respective owners. Their appearance on the Website does not transfer ownership or grant you a license to use them.

The Website may link to third-party websites or services, including financing providers, manufacturers, review platforms, map services, social-media platforms, job-application systems, analytics providers, and other resources.

HRS does not control and is not responsible for third-party websites, services, content, availability, security, accessibility, terms, or privacy practices. A link does not necessarily constitute an endorsement.

Your use of a third-party website or service is governed by that third party's terms and policies.

Our collection and use of personal information submitted through the Website are described in our Privacy Policy, which is incorporated into these Terms by reference.

Please review the Privacy Policy before submitting personal information.

To the fullest extent permitted by law, the Website is provided on an "as is" and "as available" basis. HRS does not guarantee that:

These Website disclaimers do not replace or eliminate any written warranty or obligation that HRS expressly accepts in a separate agreement for paid products or services.

Some jurisdictions do not permit certain warranty exclusions. In those jurisdictions, these exclusions apply only to the extent permitted by law.

To the fullest extent permitted by law, HRS and its owners, employees, contractors, agents, and representatives will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising from or relating to:

This limitation does not apply to liability that cannot legally be limited or excluded. It also does not alter any liability or remedy expressly provided in a separate written agreement for paid products or services.

To the fullest extent permitted by law, you agree to defend, indemnify, and hold harmless HRS and its owners, employees, contractors, agents, and representatives from claims, losses, liabilities, damages, and reasonable expenses arising from:

This section does not require you to indemnify HRS for HRS's own negligence, willful misconduct, or any liability that cannot lawfully be shifted to you.

These Terms are governed by the laws of the State of Indiana, without regard to conflict-of-law rules.

Any legal proceeding concerning these Terms or use of the Website must be brought in a state or federal court with jurisdiction over HRS's principal place of business, unless applicable law requires otherwise.

Before filing a legal claim relating solely to Website use, the parties are encouraged to make a reasonable, good-faith effort to resolve the concern directly.

We may update the Website and these Terms from time to time.

When these Terms are materially updated, the revised version will be posted on the Website with a new "Last Updated" date. Changes become effective when posted unless a later date is stated.

Your continued use of the Website after revised Terms become effective constitutes acceptance of those revised Terms.

If any provision of these Terms is found to be invalid or unenforceable, that provision will be enforced to the greatest extent legally permitted, and the remaining provisions will remain in effect.

A failure by HRS to enforce any provision of these Terms is not a waiver of that provision or any other right.

These Terms and the Privacy Policy constitute the entire agreement concerning your use of the Website.

Separate estimates, proposals, work orders, invoices, service agreements, financing agreements, warranties, and other written documents may create additional terms governing particular products or services.

Questions about these Terms may be directed to:

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